How is a WhatsApp AI agent different from a WhatsApp chatbot?
| WhatsApp chatbot | WhatsApp AI agent | |
|---|---|---|
| Answers | Menus, keywords and fixed scripts | Open questions in natural language |
| Uses your systems | Rarely | Yes: looks up orders, stock, bookings |
| After the chat | Nothing | Logs it in your CRM, sends the quote, books the meeting |
| Unclear cases | Loops or fails | Hands to a person with a summary |
What does a WhatsApp AI agent do in a day?
Picture a shop that gets fifty WhatsApp messages overnight. A WhatsApp AI agent opens each chat in order, reads the history and answers what it can straight away: opening hours, prices, delivery areas, sizes. For "where is my order?" it opens your online store, finds the order and replies with the status and tracking number. For a quotation request it prepares the quote from your price list and asks a person to approve it before sending. A customer who is upset, or asks about a refund, is passed to your team with a two-line summary so nobody has to scroll back. By the time staff arrive, the simple questions are answered, the follow-ups are logged in the CRM, and the inbox holds only the conversations that genuinely need a person. That is the job a Terabot WhatsApp AI agent is built to do.
How does Terabot connect to WhatsApp?
Each Terabot worker has its own computer. On it, the worker uses WhatsApp Web with your business number, so no integration project is needed. It replies to chats customers start, one conversation at a time.
This is not the official WhatsApp Business Platform. WhatsApp's Terms of Service prohibit bulk messaging and auto-messaging, so Terabot never sends blasts or unsolicited messages; use a dedicated business number and keep to genuine customer conversations. For high-volume or marketing automation, the WhatsApp Business Platform is the right tool.
What jobs suit a WhatsApp AI agent?
- Answering product, price, delivery and opening-hour questions.
- Checking order and delivery status in your store or system.
- Taking and confirming bookings from your calendar.
- Preparing quotations for a person to approve.
- Following up customers who asked for information yesterday.
- Logging every enquiry in your CRM.
How do you set one up?
- Choose a dedicated WhatsApp Business number for customer chats.
- Share your FAQs, price list, policies and the tone you want.
- Give the worker access to the apps it should check (store, stock sheet, calendar, CRM).
- Decide what it may answer alone and what goes to a person.
- Check its replies for the first days, then let it run with a daily summary.